Frequently Asked Questions (FAQ) | Reload Centre Pharmacy

General Information

What is Reload Centre Pharmacy?

Reload Centre Pharmacy is a specialized online pharmacy dedicated to providing pharmaceutical-grade peptides alongside comprehensive educational resources. We operate with a commitment to quality, safety, and transparency, serving clients who seek evidence-based peptide therapies under appropriate guidance.

Are you a licensed pharmacy?

Yes, we operate as a licensed pharmacy, adhering to all applicable regulations for pharmaceutical compounding and distribution. Our facility is registered, and our team includes licensed pharmacists and medical professionals who oversee our operations and protocols.

Where is Reload Centre Pharmacy located?

Our headquarters and primary compounding facility are based in the United States. We serve clients nationally and internationally, in compliance with the regulations of both the shipping and destination countries.

Product & Quality Assurance

What does “pharmaceutical-grade” mean?

Pharmaceutical-grade indicates that our peptides meet or exceed the purity and quality standards required for human therapeutic use. This includes:

Minimum 99% purity verified by HPLC testing
Manufacturing in FDA-registered, cGMP-compliant facilities
Sterile preparation in ISO-certified cleanrooms
Complete amino acid sequence verification
Batch-specific Certificates of Analysis (CoA)

Do you provide third-party testing results?

Yes. Every batch of peptides we distribute is accompanied by an independent, third-party Certificate of Analysis (CoA) that documents purity, sterility, endotoxin levels, and concentration. This document is available upon request for every product.

How are your peptides shipped and stored?

We use temperature-controlled, discreet packaging to ensure stability:

Lyophilized (freeze-dried) peptides are shipped with cold packs
Packaging is designed to protect from light and temperature fluctuations
Tracking information is provided for all shipments
Detailed storage instructions are included with every order

Orders & Accounts

How do I place an order?

Orders are placed through our secure online portal. The process involves:

Account creation and verification
Educational acknowledgment
Product selection
Secure checkout and payment
Order processing and shipment notification

What payment methods do you accept?

We accept Bitcoin, PayPal, Zelle and other secure electronic payment methods. All transactions are processed through encrypted, PCI-compliant systems to ensure the security of your financial information.

How long does shipping take?

Shipping times vary based on location and service selected:

Domestic U.S. orders: Typically 1-3 business days
International orders: 5-14 business days (varies by destination)
Expedited shipping options are available at checkout
You will receive tracking information once your order ships

What is your return policy?

Due to the nature of pharmaceutical peptides and regulatory requirements:

We cannot accept returns of compounded peptide products
We will replace products that arrive damaged or compromised
Any quality concerns must be reported within 48 hours of receipt
Please contact our support team immediately with any issues

Medical & Safety Information

Do I need a prescription?

Requirements vary by peptide and jurisdiction:

Some peptides require a prescription in certain locations
We comply with all applicable regulations
We encourage consultation with a healthcare provider before use
Our team can provide guidance on local requirements

Can you prescribe peptides to me?

No. Reload Centre Pharmacy does not provide medical services, diagnoses, or prescriptions. We are a pharmacy that provides pharmaceutical products. Clients should obtain peptides through appropriate channels with guidance from their healthcare provider.

How do I know if peptides are right for me?

Peptide therapy should be considered:

After thorough research and education
With understanding of your personal health goals
In consultation with a qualified healthcare provider
With realistic expectations about potential benefits and limitations

Are there side effects to peptide therapy?

Like any active compound, peptides can have side effects, though many are mild and temporary. Potential effects vary by peptide and individual, but may include:

Injection site reactions (redness, itching)
Temporary water retention
Headaches or fatigue during adaptation
Increased hunger with certain peptides
We provide comprehensive safety information with every product.

Protocol & Usage

How do I reconstitute peptides?

Detailed reconstitution guides are provided with each product, including:

Proper bacteriostatic water selection
Injection technique and sterile procedure
Recommended needle sizes
Storage after reconstitution
We also offer video tutorials and downloadable guides on our website.

Where should I inject peptides?

Most peptides are administered via subcutaneous injection. Common sites include:

Abdominal area (away from the navel)
Thighs (front and outer aspects)
Upper arms (back portion)
We recommend rotating injection sites to minimize tissue irritation.

How should I store my peptides?

Storage requirements vary:

Unreconstituted peptides: Refrigerate at 2-8°C (36-46°F)
Reconstituted peptides: Refrigerate and use within the specified timeframe
During travel: Use insulated containers with cold packs
Never freeze reconstituted peptides
Specific instructions are provided with each product.

How long do peptides remain potent?

Potency depends on proper storage:

Unreconstituted peptides: Typically 18-24 months when refrigerated
Reconstituted peptides: Varies by peptide (usually 7-30 days when refrigerated)
Always check expiration dates and reconstitution guidelines
When in doubt, potency testing strips are available

Professional & Educational Resources

Do you provide medical advice?

We provide educational information about peptide mechanisms, research, and general usage guidelines, but we do not provide personalized medical advice. All decisions regarding peptide use should be made in consultation with a qualified healthcare provider familiar with your medical history.

Can my doctor contact you for information?

Absolutely. We welcome communication from healthcare professionals and can provide:

Product specifications and testing documentation
Research references and clinical evidence
General protocol information
Material Safety Data Sheets (MSDS)
Healthcare providers can contact us through our professional portal.

Where can I learn more about peptide science?

We offer multiple educational resources:

Detailed blog articles on specific peptides and applications
Research summaries and clinical trial information
Mechanism of action explanations
Protocol development guides
Webinars and expert interviews (periodically available)

Privacy & Security

Is my information secure with Reload Centre?

Yes. We take privacy and security seriously:

All personal and medical information is encrypted
We comply with healthcare privacy regulations
We never sell or share client information with third parties
Our website uses SSL encryption for all transactions

Is ordering peptides online legal?

The legality of peptide purchase and use varies by country, state, and specific peptide. It is the client’s responsibility to:

Understand and comply with local laws and regulations
Obtain peptides through appropriate channels
Use peptides only for approved purposes
We operate in full compliance with regulations governing our operations.

Do you ship internationally?

We ship to many countries internationally, subject to:

Local import regulations and restrictions
Prescription requirements in destination countries
Customs clearance procedures
Additional shipping documentation requirements
Clients are responsible for understanding and complying with their local regulations.

Support & Communication

How can I contact customer support?

Our support team is available through:

Email: info@reloadcentre.com.
Secure messaging through your account portal
Phone support during business hours (posted on website)
Response typically within 24 hours

Do you offer consultations?

We offer educational consultations to:

Review general peptide information
Discuss proper administration techniques
Explain quality standards and testing
Provide research references
These are educational sessions, not medical consultations.

Can you help me design a peptide protocol?

We provide general guidance on:

Typical dosing ranges based on research
Administration timing and methods
Cycle length considerations
Common combinations and synergies
Protocols should be finalized with your healthcare provider.

Research & Development

Are your peptides for research use only?

Our peptides are manufactured to pharmaceutical-grade standards suitable for human use. However, clients must determine the appropriate legal and regulatory framework for their use in their jurisdiction, whether for research or personal use under medical supervision.

Do you offer custom peptide formulations?

We specialize in established, research-backed peptide formulations. While we don’t typically offer custom synthesis, we maintain a comprehensive inventory of the most clinically relevant peptides and can provide guidance on evidence-based combinations.

How do you stay current with peptide research?

Our team includes medical and scientific professionals who:

Regularly review current literature and clinical trials
Attend professional conferences and seminars
Network with researchers in the field
Update our protocols based on new evidence
We’re committed to evidence-based practice in this evolving field.

Have More Questions?

Our support team is dedicated to providing clear, accurate information about our products and services. For questions not covered here, please contact us through your account portal or at info@reloadcentre.com.